100% SATISFACTION GUARANTEE - NO QUESTIONS ASKED!!!

At EyeBuyDirect.com, we do our best to ensure that all frames and lenses are produced perfectly and according to the prescription and specific needs of our customers.

Our team of optical experts inspects the accuracy of the prescription lenses and the frames alignment several times during the production process.
We also make sure that during delivery the frames are protected with a durable and resistant hard case and a microfiber cloth.

In the event you are not completely satisfied with your eyeglasses you may return them to us and get FULL refund (shipping costs NOT included) or a NEW pair- NO QUESTIONS ASKED!!!

But why stop there??

• Frames are too big or small - 100% Refund
• Colors don’t suit you- 100% Refund
• Wife doesn’t like the frame- 100% Refund
• Neighbor just bought same design- 100% Refund
• New collection just came out – 100% Refund
• Your dog chewed on your new frames – 100% Refund

Terms and Conditions:

• The above policy is only valid if and when:
• Returns are made within 7 days of receiving the frames.
• Customer contacts Customer Service WITHIN 7 Days of receiving their eyeglasses.
• The returned item must be complete with case and cleaning cloth.
• A tracking number of the returned glasses must be provided to our Customer Service team together with the reference code issued.
• Should the customer decide to choose a frame of higher value, the difference will be charged.
• After the 7 days limit, customers may still:
• Receive a 70% refund for the glasses ordered subjected to the parameters given above.
• Benefit from a replacement with a reprocessing fee of 50% of the total amount for the original order.
• We do NOT refund for shipping and packaging costs.

Designer Frames (branded) and sport frames are not included in the return and refund policy.