100% SATISFACTION GUARANTEE

At EyeBuyDirect.com, we do our best to ensure that all frames and lenses are produced perfectly and according to the prescription and specific needs of our customers.

Our team of optical experts inspects the accuracy of the prescription lenses and the frames alignment several times during the production process.
We also make sure that during delivery the frames are protected with a durable and resistant hard case and a microfiber cloth.

In the event that you are not completely satisfied with your eyeglasses you may return them to us and avail of either a One-Time replacement OR a refund (shipping costs NOT included).

Our guarantee also applies in all of these events:

• Frames are too big or small
• Colors don’t suit you
• Wife or husband doesn’t like the frame
• Neighbor just bought same design
• New collection just came out

Refund Terms and Conditions:

• The above policy is only valid if and when:
• Returns are made within 14 business days of receiving the frames.
• Customer contacts Customer Service WITHIN 10 business days of receiving their eyeglasses.
• The returned item must be complete with case and cleaning cloth.
• A tracking number of the returned glasses must be provided to our Customer Service team together with the reference code issued.
• Should the customer decide to choose a frame of higher value, the difference will be charged.
• We do NOT refund for shipping and handling costs.
• Progressive, Bifocal and Trifocal Orders
• There is a $10 restocking fee on progressive, bifocal and trifocal orders.

Designer Frames (branded), Sunglasses, Sport frames, and Accessories are not included in the return and refund policy.