Information at a Glance:

I. Shipping Method

• $4.95 – Anywhere in the U.S.
• $19 – Canada

• $19.00 – USA – UPS
• $39.00 – Canada – UPS
  
• $14.95 – UK – DPD
• $24.95 – France – La Poste
• $24.95 – Spain – TNT
• $24.95 – Germany  – DPD
• $29.95 – Other Countries – TNT

II. Return Policy

At EyeBuyDirect.com, we do our best to ensure that all frames and lenses are produced perfectly and according to the prescription and specific needs and of our customers.

Our team of optical experts inspects the accuracy of the prescription lenses and the frames alignment several times during the production process.
We also make sure that during delivery the frames are protected with a durable and resistant hard case and a microfiber cloth.

In the event you are not completely satisfied with your eyeglasses you may return them to us and get a FULL refund

(shipping costs NOT included) OR a NEW pair- NO QUESTIONS ASKED!!!

(Only one can be availed - a one time replacement OR refund).

• Frames are to big or small - 100% Refund
• Colors don’t suit you- 100% Refund
• Wife doesn’t like the frame- 100% Refund
• Neighbor just bought same design- 100% Refund
• New collection just came out – 100% Refund
• Your dog chewed on your new frames – 100% Refund

• The above policy is only valid if and when:
• Returns are made within 7 days of receiving the frames.
• Customer contacts Customer Service WITHIN 7 Days of receiving their eyeglasses.
• The returned item must be complete with case and cleaning cloth.
• A tracking number of the returned glasses must be provided to our Customer Service team together with the reference code issued.
• Should the customer decide to choose a frame of higher value, the difference will be charged.
• After the 7 day limit, customers may still:
• Receive a 70% refund for the glasses ordered subjected to the parameters given above.
• Benefit from a replacement with a reprocessing fee of 50% of the total amount for the original order.
• We do NOT refund for shipping and packaging costs.

Designer Frames (branded) and Sport Frames are not included in the return and refund policy.

For circumstances not mentioned above, please call us and we will be happy to assist you.

At your service,

EyeBuyDirect Inc.
Toll Free: 1-866-439-6628
Email: service@EyeBuyDirect.com