Shipping and Returns

Shipping Method

Post Service RATE
United StatesUnited States $5.95 price
CanadaCanada $9.95 price
United StatesOrders with a total value over $99 (U.S. only) FREE price
NOTE: Prescription eyeglasses delivered
within 7 to 14 Business Days, with tracking number
Express Courier RATE
United StatesUnited States $19 UPS
EuropeContinental Europe and United Kingdom $19 DHL
All other CountriesAll other Countries $29.95 price
NOTE: Prescription eyeglasses delivered
within 7 to 14 Business Days, with tracking number

Return Policy

At EyeBuyDirect, we guarantee the quality of our eyeglasses 100%! If you are not happy with your glasses, simply contact us for a refund or replacement. Customers are eligible for a refund within 14 business days, or a replacement within 12 months.

Replacement Procedure

  • Obtain an Return Authorization Email by contacting our Customer Service at 1-855-EYEBUY1 (1-855-393-2891), livechat or
  • Send your glasses back to us and provide our Customer Service with the Delivery Confirmation Number.
  • Once we receive your Delivery Confirmation Number, you will either receive a refund within 48 hours or be sent a replacement.

Please read these instructions carefully before requesting a replacement or refund:

  • Provide us with the name and color of the frames you will return.
  • When replacing an order, please note extra charges may apply. Should your new order cost less than your original total, we will not refund the difference.
  • One Time Replacement- Please check the availability of the new frames as we do not reuse/repair returned frames.

    Please search the name of the frame in our site, if you cannot see the frame on line, this will mean that the frame is currently out of stock.

  • Designer Frames, Sunglasses, and Sport Frames, are not included in our return and refund policy.
  • There is a restocking fee of $10 for Bifocal and Free-Form Progressive.
  • Shipping and handling fees will not be refunded.
  • If you have a problem with your prescription, email an original copy of your prescription from your doctor and your pupillary distance (PD).

    Optical Centers / Pupillary Distance (PD)
    Pupillary distance or PD is the distance from the center of the pupil in one eye to the center of the pupil in the other eye.

    If you do not have the PD, you can measure it as shown below:
    Measure your P.D

  • Payment Options : It is recommended to make Credit Card payments via phone. PayPal users– Please include the PayPal Account ID for payment requests.