Frequently Asked Questions

Orders / General

How do I place an order?

Browse the site and pick out a frame- or better yet, several frames. Give us your prescription and tell us what lenses and coatings you would like. We’ll take care of the rest!

We have a full tutorial on how to shop at EyeBuyDirect as well!
Where can I get my prescription?

From your eye care professional—likely an optician or optometrist—is required by law to provide you with your prescription following an eye exam.
How is EyeBuyDirect so inexpensive?

In short, we cut out the middlemen and retail costs while maintaining excellence. We complete all manufacturing under one roof and never cut corners on quality.
Oh no! I need to change something about my order. What should I do?

Our Customer Service team and fix your prescription as long as you reach out to us in a timely manner. Give a us a call at 1-855-EYEBUY1 (1-855-393-2891) or send an email to eyecare@eyebuydirect.com and let us know how we can help you with your order. Make sure to have order number ready before contacting us. To learn more about reaching out to us, head on over to our Contact Us page.

Frames

Is there a way to try out your frames and see which ones fit me best?

You absolutely can! Click TRY ON when you've found a pair of specs you like. It'll talk you to EyeTry, our virtual mirror. Just upload a photo from your device and you can try on as many of our frames as you want.
Is it possible to order EyeBuyDirect frames with nonprescription lenses?

Of course! In the first step of Lens Selection select NON-PRESCRIPTION lenses.
Do you offer children's frames?

We sure do. Come check out our Kids' Eyeglasses.
What about prescription sunglasses?

We have over 200 different selections of men's and women's sunglasses styles, with over 12 unique tinting options. You can also turn any eyeglasses frame into a pair of shades with our Sun tint option.
Do you offer glasses that turn into sunglasses outdoors?

Yes! We offer photochromic lenses and premium Transitions™ Adaptive® lenses. First select your eyeglasses frames and then select LIGHT ADJUSTING after you enter your prescription during lens selection. We also offer a Transitions Progressive bundle that makes check out a breeze when ordering the two together.
Are there any limitations for bifocals or progressive lenses?

For bifocals, frames must be at least 28mm. Progressive lenses require a lens height of 30mm.
How do I measure my frames?

Knowing the right measurement for your frames is important when shopping for glasses online. Check the inside of the temple arm and there should be some numbers there. These numbers are your frame measurements. Check out our tutorial on how to read frame measurements so you can be sure your're selecting glasses from EBD that fit you best.

If you can no longer read the numbers on the inside of your frame, you can always try measuing by hand. Just remember, when measuring frame width, you need to measure from temple screw to temple screw. For temple length you need to measure from the temple screw to the temple tip.
What kind of frames are sold at EyeBuyDirect?

EyeBuyDirect offers quality lenses that are checked for perfection at every step of our manufacturing process. We offer full rim, semi-rimless, and rimless frames to fit every style and budget.
Can I order lenses that are both color tinted and photochromic?

Unfortunately, no. Due to the way basic color tint and photochromic are applied, they cannot be applied to the same lens and you must choose one or the other.
Can I buy the frames alone?

Want to get some glasses and don't require a prescription? Choose "Non-prescription" lenses while in the "Usage" section of our lens selection process.

You should also select this option if you plan on taking your frame to an optician and have your lenses fitted by them since EYEBUYDIRECT does not offer frames without lenses.

You can remove your lenses at home once your order has arrived.

Delivery and Shipping

Can I track my order?

You sure can! You can enter your order or tracking number in the Track Order section in our top navigation, or you can check on the status of your order on our Order Tracking page.
How long do I have to wait for my glasses after I have ordered them?

Your order will be delivered within 7 - 14 business days. Your glasses will usually reach you faster, but may take the full 14 business days depending on the complexity of your prescription and the package you selected.
What shipping methods do you offer?

For US customers, we offer USPS and UPS Next Day Air services. Please note, UPS Next Day Air means your glasses will arrive the next day once manufacturing has been completed and they have been shipped.

For Canadian customers, we offer the Canada Post service.

For UK customers, we offer DHL service.

For Australian customers, we offer the Australia Post service. For other countries, we offer DHL service as well. For all other countries, see our shipping methods.

Support

Oops! I entered some of my prescription incorrectly. Now what?

Our expert team can fix your prescription as long as you give us a call at 1-855-EYEBUY1 (1-855-393-2891) or shoot us an email at eyecare@eyebuydirect.com with your order number and correct prescription within the hour of ordering.

Prescriptions

How do I read my prescription?

Figuring out what all of those numbers an letters on your prescription mean can be a little tricky, but we've got that covered. Come check out our tutorial on how to read your prescription.
What is "PD" and how do I get mine?

PD, or pupilalry distance, is the distance in millimeters between the center of one pupil to the other measured in millimeters. Your PD is usually included in your prescription. If not, you can measure your PD yourself.
How can I measure my PD?

You can do it yourself or have someone else measure it using a mirror and a ruler. Place a ruler, milimeter side up, directly under the center of your right or left pupil. While looking straight ahead, measure the distance from the center of your left pupil to the center of your right pupil. Repeat for accuracy. Note that the average PD is between 57 and 65mm.

Check out our video tutorial for some extra help.
Can I use contact lens prescription for ordering glasses?

Contact prescriptions and eyeglasses prescriptions differ and using them interchangeably will result in problems with your glasses. Make sure you have the correct prescription before entering it.

Lenses

Do you offer prism correction?

Absolutely! When entering your prescription, click Add prism.
What are EyeBuyDirect lenses made of?

Our industry standard lenses are made of lightweight CR39 and polycarbonate plastic. Our quality lenses come in six different refractory indexes. See our Lenses page for more information.
How are bifocal and free-form progressive distances decided?

Typically, 60% of the lens height is reserved for distance vision and 40% for reading
What materials do you use for your bifocal lenses?

We use quality industry Flat Top 28 for all bifocals.
Can I purchase lenses by themselves?

Sorry, but we are unable to sell lenses independent of their frame.

Payment

Do you accept insurance?

Unfortunately we are not currently affiliated with any insurance companies. However we can provide you with a detailed copy of your invoice along with our tax ID number so you may request for reimbursement from your insurance company.

We are covered under FSA and HSA however. You can shop using your FSA debit card, we can provide you with a detailed receipt for you to submit.
What payment methods do you accept?

We accept AMEX, Visa, Discover, MasterCard, Maestro, Amazon, and PayPal payments. For PayPal payments, our account is pay@eyebuydirect.com.
How are your payments secured?

We use Norton's secured e-commerce service platform to guarantee safe payment processing. All transactions are process and protected through Authorize.net as well.
How can I obtain a sales invoice

You can download a detailed sales invoice by accessing the My Orders section of your account page.
Is it possible to have double discounts on my order?

Sorry, but we do not allow multiple discounts. That means only one coupon per purchase. Also, coupons cannot be applied to any items that are currently on marked down or on sale. If you have a several items in your cart, promotional codes will only be applied to full-priced items.

Returns

What is your return policy?

At EyeBuyDirect, we guarantee the quality of our eyeglasses 100%! If you are not happy with your glasses, simply contact us for a refund or a replacement. Our 12-month Product Guarantee means Customers are eligible for a replacement pair within 12 months. EBD also has a 14-day Fit & Style guarantee which allows customers to make an equal exchange or return with no questions asked.
How do I make an exchange or return?

1. Obtain an Authorization Return Email by contacting our Customer Service.
2. Send your glasses back to us and provide our Customer Service with the delivery confirmation number.
3. Once we receive your delivery confirmation number, you will either receive a refund within 48 hours or be sent a replacement.
Anything else I need to know about making an exchange?

If you decide to replace your glasses with a new pair of higher value, the difference you are responsible for covering the difference.
And of course if you decide to replace your glasses with a new pair of lesser value, we will refund you the difference.
Customers are responsible for shipping and handling costs when returning glasses after your 14-day Fit & Style Guarantee has expired.