How do I place an order?

Browse the site and pick out a frame. Or better yet, several frames! After you choose Fill in your prescription and tell us what lenses and coatings you would like. We’ll take care of the rest! We have a full tutorial on how to shop at EyeBuyDirect as well!

Where can I get my prescription?

You will get your prescription from your eye care professional, likely an optician or optometrist, following an eye exam.

How is EyeBuyDirect so inexpensive?

In short, we cut out the middlemen and retail costs — that means lower prices and more convenience for you! We complete all manufacturing under one roof and never cut corners on quality.

Can I reorder a pair I bought previously?

Yes! Log into your account and look up the previous order in the purchase history. If the frame is currently available, you will see the word Reorder in the order details. Click on Reorder, and the exact same pair of glasses will be in your Shopping Cart.

Can I add glasses to my existing order?

Yes, of course! Just call us at 1-855-393-2891(US) or 1800-734-918 (AU) so we can help you with your request. You may also chat or send an email to eyecare@eyebuydirect.com and let us know how we can help you with your order. Make sure to have the order number ready before contacting us. Head over to our Contact Us page for more info.

Oh no! I need to change something about my order. What should I do?

Not worries! Our customer service team can fix your prescription as long as you reach out to us in a timely manner. Call 1-855-393-2891(US) or 1800-734-918 (AU), chat or send an email to eyecare@eyebuydirect.com and let us know how we can help with your order. P.S. Make sure to have the order number ready before contacting us. Head over to our Contact Us page for more info.

Can I track my order?

You sure can! Enter your order or tracking number in the Track Order section in our top navigation, or you can check on the status of your order on our Order Tracking page.

How long do I have to wait for my glasses after I have ordered them?

The anticipation is half the fun! Click here for shipping details.

What shipping methods do you offer?

US customers: We ship through USPS and UPS Next Day Air. Please note, the UPS Next Day Air option will deliver your order one day after the shipping date. UK customers: We ship through UPS. Australian customers: We ship through the Australia Post. For all other countries: We ship through UPS.

Will I have to pay any taxes or customs duties?

It depends on the destination. All orders outside of the US, Canada, and Australia are shipped as duties, customs, and taxes unpaid. In the event that your order is charged taxes or customs duties, you will be responsible for all expenses incurred, which will be non-refundable.

What is your return policy?

We guarantee the quality of our eyewear. If you are not happy with your glasses, simply contact us for a refund or a replacement! We have 30-Day Free Returns, which allows you to make an equal exchange or return within 30 days — no questions asked. Our 365-Day Guarantee means you are eligible for a one-time replacement pair within 12 months. P.S. A one-time replacement pair will be only issued if there are clear defects in material and workmanship, and does not cover damage caused by accidents, negligence, or improper care.

How do I make an exchange or return?

Standard Delivery: 1. Making a return is easy! First, visit the "Purchase History" section of your account profile, and select your recent purchase. The return-item button will be available for three months after your order is placed. Once your request is made, our customer service team will be in touch with you within 24 to 48 hours. 2. Once customer service notifies you that you're all set to mail your return, make sure to provide us with your Delivery Confirmation Number. 3. You'll receive a refund within 48 hours of providing your Delivery Confirmation Number. Or, if you chose the replacement option, we'll ship your new eyewear! If you prefer, you can also initiate a return by calling our customer service team at 1-855-EYEBUY1 (1-855-393-2891), contacting us via Live Chat, or emailing us at eyecare@eyebuydirect.com. 2-Day Delivery 1. Obtain a Return Notice Email by contacting our Customer Service. 2. Send your glasses back to us and provide our Customer Service with the Delivery Confirmation Number. 3. Once we receive your Delivery Confirmation Number, you will either receive a refund within 48 hours or be sent a replacement.

How do I schedule a USPS Pickup?

It’s easy to schedule a USPS Pickup — just click here and enter your details.

Anything else I need to know about making an exchange?

If you decide to replace your glasses with a new pair of higher value, you are responsible for covering the difference. And of course, if you decide to replace your glasses with a new pair of lesser value, we will refund you the difference. Customers are responsible for shipping and handling costs when returning glasses after your 30-Day Free Return period has expired.

Is the $19 service fee for 2-Day Delivery refundable?

No, the service fee is not refundable.

Why is 2-Day Delivery not available for certain lens types?

We’re only able to expedite certain stock lens types for customers within the contiguous United States.

What is the $19 2-Day Delivery service fee used for?

The additional $19 service fee is for expedited processing and producing.

When do you start counting the two business days for 2-Day Delivery?

We’ll deliver your order two business days following the day you complete your order details, such as prescription and pupillary distance. Weekend days (Saturday and Sunday) and holidays are not considered business days. This means orders from Friday will be shipped the following Monday.

How can my purchase be delivered in only 2 business days?

Our team worked hard to modify our manufacturing and shipping processes so you can get your glasses faster than ever.

Can I change my 2-Day Delivery order?

Unfortunately, we cannot modify or cancel your order since we already started processing your purchase. However, once received, you can always exchange or return your order.

Can I combine my regular order with my 2-Day Delivery order?

Absolutely. Just remember that your 2-Day Delivery items will be delivered separately from your regular-order items.

Can I return my 2-Day Delivery items?

Of course! We want you to be 100% happy with your eyewear, so our 30-Day Free Returns still applies. The $19 service fee, however, is nonrefundable.

Can I upgrade my standard-delivery order to 2-Day Delivery?

You can’t change your existing standard-delivery order. But, you can place a new order with 2-Day Delivery service and return the original order for a refund.

Can I change my 2-Day Delivery order back to standard delivery after ordering?

You can’t downgrade your 2-Day Delivery order to standard delivery, but you can make a new order with standard delivery and return the 2-Day Delivery order for a refund.

How many addresses can I ship to with 2-Day Delivery?

For both 2-Day Delivery and standard delivery, we can only ship to one address.

Is the $19 2-Day Delivery service fee taxable?

Yes! The 2-Day Delivery service fee is taxable.

How can I request store credit for a 2-Day Delivery order?

Unfortunately, we do not offer refunds as store credit for 2-Day Delivery orders. You can always contact our customer service team to initiate a return for a one-time replacement or refund to the account you used for the order.

What is Responsible Shipping?

Responsible Shipping is fulfilled by logistics providers using sustainable solutions to reduce climate impact. It may take up to 7-14 business days for your order to be processed and delivered.

Is the $5.95 shipping fee for Responsible Shipping refundable?

We offer 30-day Free Returns. Beyond 30-day returns, the shipping fee is non-refundable.

Can I change my Responsible Shipping order?

Yes, we can modify or cancel your order before we have it shipped out. Once received, you can always exchange or return your order.

Can I combine my 2-Day Delivery order with my Responsible Shipping order?

Absolutely! Just remember that your Responsible Shipping items will be delivered separately from your 2-Day Delivery order items.

Can I return my Responsible Shipping items?

Of course! We want you to be 100% happy with your eyewear, so our 30-Day Free Returns policy still applies. Beyond 30-day returns, the shipping fee is non-refundable.

Can I upgrade my Responsible Shipping order to 2-Day Delivery?

You can’t change your existing Responsible Shipping order. But you can place a new order with 2-Day Delivery and return the original order for a refund.

Is the $5.95 Responsible Shipping fee taxable?

Yes! The Responsible Shipping fee is taxable.

How can I choose Responsible Shipping?

Add your items to your cart and “Proceed to checkout.” Select “Responsible Shipping” at checkout. Note: Responsible Shipping is only applicable for US mainland addresses.

What insurance plans do you accept?

We accept many vision insurance plans including EyeMed, Blue View Vision, Anthem, Aetna Vision Preferred, Humana Vision, and more.

Can l use my flex card or HSA account with an insurance order?

Yes! You can use Flexible Spending Accounts (FSA) and Health Savings Account (HSA) cards along with your vision benefits. For more information on these great savings or for additional questions please call us at 1-855-393-2891

What is my insurance coverage?

Your coverage depends on the plan setup by your employer in accordance with your Eyemed Vision Care or other insurance plan. For more information on these great savings or for additional questions please call us at 1-855-393-2891

Copays are the amount due (out of pocket cost) dictated by your plan coverage and insurance. For more information on these great savings or for additional questions please call us at 1-855-393-2891.

How do l apply my insurance?

Simply visit our homepage, and click Vision Insurance. Then find your benefit plan information using one of the methods below: member first and last name, date of birth, zip code. Once you have entered your information, you can apply your insurance. For additional questions, please Contact Us!

Are you going to store my personal or plan information for my insurance?

No, we will not store your personal information or plan information; your privacy is very important to us. Each time you visit, you will need to apply your benefits to make a new purchase. For additional questions, please Contact Us!

How can l make sure my insurance benefits were used?

After placing an order, you can visit your vision care provider’s website to verify that your benefits have been utilized. Please note that any attempts to apply benefit information after benefits have been utilized will result in a message stating that benefits are not available. For additional questions, please Contact Us!

Will my insurance information be saved in my account?

Your privacy is important to us. We will not store your personal information or plan information. Each time you visit you will need to sync your benefits to make a new purchase. If you have any questions please call us at 1-855-393-2891.

How do l know if you accept my insurance plan or if l'm eligible?

If your insurance is accepted, we can find your benefit/plan information using one of the methods below: Personal Information: Member First and Last NameDate of Birth Zip code Need some help? Call us at 1-855-393-2891, and we can help you get started.

Can l combine my insurance with other discounts?

At this time we are unable to combine both vision insurance benefits and Eyebuydirect coupons.Eyebuydirect will always provide the best saving option to our guests. To find out more information or to place an order with insurance please call us at 1-855-393-2891.

If l need to return my glasses will my insurance be reinstated?

Yes! Eyebuydirect has a 30-Day Free Returns. In the event your new specs don't work out Eyebuydirect can reinstate a benefit through Eyemed.

Can l use my benefits for everyone on my plan?

You can use your benefits for anyone that is eligible on your plan. You will just need to provide the correct member information for the person you are wanting to order for.

Can l purchase frames, lenses or contacts with my insurance?

Depending on your plan, you can use vision insurance to purchase prescription glasses (frames and lenses) online. You can check your benefits coverage online or contact our Customer Service team.

Help & FAQ

FOR ALL YOUR EYEWEAR QUESTIONS

Tips & Guides
Everything you ever wanted to know about eyewear, right here.
Shipping & Returns
Find the best shipping method, and learn about easy returns.
Virtual Try-On
It’s not magic, but pretty close. Try on frames before you buy.
Order Tracking
Cue the anticipation! Track your eyewear every step of the way.
Find Eye Doctors
Not sure about your prescription? There’s an eye doctor for that!
Contact
Need help? We got you. Call us at : 1-855-393-2891

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