Shipping and Returns

  • Domestic Shipping Method RATE  
  • United States United States (Orders over $99) USPS* FREE Price
  • United States United States USPS* $5.95 Price
  • United States United States Courier** $19 UPS
  • International Shipping Method RATE  
  • Australia Australia Australia Post From $10.95 Price
  • Canada Canada Canada Post $9.95 Price
  •   All other Countries Courier From $19 Price
* Prescription eyeglasses delivered within 7 - 14 Business Days, without tracking number
** Prescription eyeglasses delivered within 7 - 14 Business Days, with tracking number

Return Policy

At EyeBuyDirect your satisfaction and product quality come first.

If you're unhappy with your order, our Fit & Style Guarantee means you are eligible for a refund within 14 days of shipping or a replacement within 12 months.

Replacement Procedure

  • -Obtain a Return Authorization Email by contacting our Customer Service
    at 1-855-EYEBUY1 (1-855-393-2891), livechat or eyecare@eyebuydirect.com.
  • -Send your glasses back to us and provide our Customer Service with the Delivery Confirmation Number.
  • -Once we receive your Delivery Confirmation Number, you will either receive a refund within 48 hours or be sent a replacement.

What you need to know before requesting a replacement or refund:

  • - Provide us with the frame name(s) and order number.
  • - One Time Replacement- Please check the availability of the new frame(s) as we do not reuse/repair returned frames.

    Please search the name of the frame in our site, if you cannot see the frame on line, this will mean that the frame is currently out of stock.

  • - When exchanging an order, please note costs may be adjusted accordingly.
  • - After 14 days, customers are responsible for handling and shipping fees.
  • - If you have a problem with your prescription fit, please email your original doctor's prescription and pupillary distance (PD) to eyecare@eyebuydirect.com.
    Optical Centers / Pupillary Distance (PD)Pupillary distance or PD is the distance from the center of the pupil in one eye to the center of the pupil in the other eye.If you do not have the PD, you can measure it as shown below:Measure your P.D')?>
  • - If you have any questions, please contact us.
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