Shipping and Returns
- Domestic Shipping Method RATE
- United States (Orders over $99) USPS* FREE
- United States USPS* $5.95
- United States Courier** $19
- International Shipping Method RATE
- Australia Australia Post From $10.95
- Canada Canada Post $9.95
- All other Countries Courier From $19
** Prescription eyeglasses delivered within 7 - 14 Business Days, with tracking number
Return and Replacement
At EyeBuyDirect, we guarantee the quality of our eyewear. If you are not happy with your glasses, simply contact us for a refund or a replacement.
EBD has a 14-Day Fit & Style guarantee which allows customers to make an equal exchange or return with no questions asked.
Our 365-Day Product Guarantee means Customers are eligible for a one-time replacement pair within 12 months. A one-time replacement pair will be only issued if there are clear defects in material and workmanship.
Free shipping applies for orders above $99 or to new customers with orders above $15. This applies to US shipments via USPS only.
Product warranty does not cover damage caused by accidents, negligence, or improper care.
- 1.Obtain a Return Authorization Email by contacting our Customer Service
at 1-855-EYEBUY1 (1-855-393-2891), livechat or firstname.lastname@example.org.
- 2. Send your glasses back to us and provide our Customer Service with the Delivery Confirmation Number.
- 3. Once we receive your Delivery Confirmation Number, you will either receive a refund within 48 hours or be sent a replacement.
Frequently Asked Questions
- Can I track my order?
You sure can! You can enter your order or tracking number in the Track Order section in our top navigation, or you can check on the status of your order on our Order Tracking page.
- How long do I have to wait for my glasses after I have ordered them?
Your order will be delivered within 7 - 14 business days. Your glasses will usually reach you faster, but may take the full 14 business days depending on the complexity of your prescription and the package you selected.
- What shipping methods do you offer?
For US customers, we offer USPS and UPS Next Day Air services. Please note, UPS Next Day Air means your glasses will arrive the next day once manufacturing has been completed and they have been shipped.
For Canadian customers, we offer the Canada Post service.
For UK customers, we offer DHL service.
For Australian customers, we offer the Australia Post service.
For other all countries, we offer DHL service.