Frequently Asked Questions

Orders / General
  • How do I place an order?

    Browse the site and pick out a frame- or better yet, several frames. Give us your prescription and tell us what lenses and coatings you would like. We’ll take care of the rest!

  • Where do I find my prescription?

    Your eye care professional - likely an optician or optometrist- is required by law to provide you with your prescription following an eye exam.

  • How is EyeBuyDirect so inexpensive?

    In short, we cut out the middlemen and retail costs while maintaining excellence. We complete all manufacturing under one roof and never cut corners on quality.

Frames
  • What kind of frames are sold at EyeBuyDirect?

    EyeBuyDirect offers quality lenses that are checked for perfection at every step of our manufacturing process. We offer Full Rim, Semi Rim and Rimless frames to fit every style and budget.

  • Is there a way to try on EyeBuyDirect frames before I buy?

    Absolutely! Our nifty EyeTry tool allows you to upload your own photo and virtually try on and compare as many frames as you fancy. It’s like looking in a mirror!

  • Is it possible to order EyeBuyDirect frames with nonprescription lenses?

    You bet! When selecting the use of your glasses, choose Fashion (without prescription) FREE.

  • Do you offer children’s frames?

    Of course! EyeBuyDirect offers over 200 eyeglasses made for children.

  • What about prescription sunglasses?

    You bet we’ve got them! Every frame we offer can be made into sunwear by applying Color Tint, Photochromic Coating, Polarized Coating, or Gradient Tint. In addition, you may also shop our sunglasses collection.

  • Do you offer lenses that become sunglasses only outdoors?

    Yes! Photochromic and Transitions™ lenses darken and lighten according to direct exposure to sunlight. Once you choose your frame and enter your prescription, find the Eye and Lens Protection options and select Photochromic (Light-adjusting). Note that the photochromic option is only available for Thin and Lite (1.57) lenses and comes in gray and brown tints.

  • Can I order lenses that are both color tinted and photochromic?

    No. Both options serve the function of sunglasses and cannot be applied together.

  • What are the limitations for bifocals or progressive lenses?

    Frames must be at least 30mm in height to offer bifocal or progressive lenses.

  • Do you offer prescription sport frames?

    Of course! Our sport glasses have an inner lens, designed just for prescriptions, and an outer lens, which makes them sunwear. Some sport frames are even bifocal and progressive compatible.

  • Can I buy the frames alone?

    Sure! When selecting your lenses, choose Fashion, then Frame Only.

Delivery and Shipping
  • Can I track my order?

    Yes! Click our Track Order option on the top right corner of the home page and enter your order number. Follow the instructions and voilá!

  • How long do I have to wait for my glasses after I have ordered them?

    We guarantee your order will be delivered in 14 business days. Your glasses will usually reach you faster, as long as all your prescription information was provided correctly!

  • What shipping methods do you offer?

    We process and ship your orders via USPS Priority Mail or courier. For USPS Priority mail, tracking numbers are NOT provided and you will receive order within 14 business days. For courier, we avail the service of the UPS two-day service. You will receive a tracking number and your order will arrive within 14 business days. For customers outside US, we recommend that you avail of UPS / DHL as this will enable you to track the status of your order. When shipping to Canada we will use Landmark Global. See our shipping methods.

Support
  • Oops! I entered some of my prescription incorrectly. Now what?

    Our expert team can fix your prescription as long as you give us a call at 1-855-EYEBUY1 (1-855-393-2891) or shoot us an email at eyecare@eyebuydirect.com with your order number and correct prescription within the hour of ordering.

Prescriptions
  • How do I read my prescription?

    Your glasses prescription is a series of numbers, usually in a chart, that describe the lenses your eyeglasses need to correct your vision. This chart has two rows, one for your right eye and one for your left. Four columns are used to precisely describe your correction.
    SPH or Sphere refers to the amount of spherical error for your eyes, measured in quarters and proceeded by a (+) or (-).
    CYL or Cylinder describes astigmatism, a refractive error that causes distorted and blurred vision, measured in quarters and proceeded by a (+) or (-).
    AXIS indicates the orientation of astigmatism, measured in degrees 1 to 180.
    ADD or NV meaning Near Vision is used for multifocal or reading correction, measured in quarters. This power for bifocal or progressive lenses enlarges immediate vision and is therefore always indicated by a positive sign (+).
    O.D. refers to the right eye.
    O.S. refers to the left eye.
    PD or Pupillary Distance refers to the distance in millimeters between the center of one pupil to the center of the other. Learn about your prescription to visit our "How to read a prescription" page.

  • What is PD and how do I get mine?

    PD, or pupillary distance, is the distance in millimeters between the center of one pupil to the center of the other. Your PD is likely on your prescription. If not, you can measure your pupillary distance yourself.

  • How do I measure PD?

    You may do it yourself or have someone else measure it using a mirror and a ruler. Place a mm ruler directly under the center of your right or left pupil. While looking straight ahead, measure the distance from the center of your left pupil to the center of your right pupil. Repeat for accuracy. Note that the average PD is between 57 and 65mm.

  • Can I use contact lens prescription for ordering glasses?

    We don’t recommend it. Contact prescriptions and eyeglasses prescriptions differ and using them interchangeably could result in problems with your glasses.

Lenses
  • What are EyeBuyDirect lenses made of?

    Our industry standard lenses are made of lightweight CR39 and polycarbonate plastic. Our quality lenses come in six different refractory indexes. See our Lenses and Coating page for more information.

  • How are bifocal and progressive distances decided?

    Typically, 60% of the lens height is reserved for distance vision and 40% for reading. If that’s not what you want, just let us know in the Add extra information box while entering your prescription and we will customize your multifocal lenses.

  • What material do you use for bifocals?

    We use quality industry Flat Top 28 for all bifocals.

  • Do you offer prism correction?

    Absolutely! When entering your prescription, find the Check to add Prism box. (Box should not be bold)

  • Can I buy the lenses alone?

    No. We offer frames and lenses as a package only.

Payment
  • What payment methods do you accept?

    We accept AMEX, Visa, Discover, MasterCard, Amazon and PayPal payments. Our EyeBuyDirect PayPal account is pay@eyebuydirect.com.

  • Is the payment page secure?

    You bet! We use only the best Norton secured e-commerce service and guarantee safe payment processing.

  • May I get a sales invoice?

    Sure! You may download an invoice from your online account.

Returns
  • What is your return policy?

    At EyeBuyDirect, we guarantee the quality of our eyeglasses 100%! If you are not happy with your glasses, simply contact us for a refund or return. Customers are eligible for a refund within 14 business days, and a replacement within 12 months.
    A. Obtain an Authorization Return Email by contacting our Customer Service.
    B. Send your glasses back to us and provide our Customer Service with the delivery confirmation number.
    C. Once we receive your delivery confirmation number, you will either receive a refund within 48 hours or be sent a replacement.
    Additional terms:
    If you decide to replace your glasses with a new pair of higher value, the difference will be charged to you.
    If you decide to replace your glasses with a new pair of lesser value, the difference will not be refunded to you.
    Shipping and handling costs will not be refunded to the customer.
    The customer is responsible for shipping and handling costs when returning glasses.
    A restocking fee of $10 applies on progressive and bifocal lenses.
    Designer frames, Sunglasses, and Sport frames are not included in the return and refund policy.

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