Question 1

WHAT DO I NEED TO USE OAKLEY META GLASSES?

Accepted Answer

To operate Oakley Meta glasses you need to connect your glasses with a smart phone and the Meta AI app. Here’s the complete checklist:

Smart phone with a recently released operating system: Android 10 and above (with location services enabled) or iOS 14.4 and above
Wireless internet access
USB-C charging plug (if charging from a power outlet and not directly from a USB point)
A valid Meta account
Meta AI app

Question 2

WHAT'S INCLUDED WITH MY OAKLEY META GLASSES?

Accepted Answer

Your Oakley Meta glasses come with the following accessories and user manuals:

Charging case
Quick Start Guide
Safety & Warranty Guide (also downloadable here)
Cleaning cloth

Question 3

HOW DO I SET UP MY OAKLEY META GLASSES?

Accepted Answer

WHEN YOU FIRST UNBOX YOUR Oakley GLASSES: 1.Remove the plastic tab between the case and the glasses 2.Make sure your glasses are redocked inside the case 3.Wait until the LED light starts flashing blue 4.Your device is now ready to pair

MANUALLY: 1.Place your glasses inside the case 2.Press and hold the button on the back of the case for at least 5 seconds 3.Wait until the LED light starts flashing blue 4.Your device is now ready to pair

PAIRING YOUR GLASSES WITH YOUR PHONE: 1.Download the Meta AI app from your app store and log in using your Meta account. 2.Turn on the Bluetooth setting on your phone. 3a.Start by turning on your glasses. Slide and hold the power switch towards the lens until the notification LED starts blinking white, then release it. The notification LED blinks white while your glasses turn on, which can take up to a minute. When the notification LED turns solid green, you're ready to continue. (If you can’t complete this step, continue to 3b, otherwise move on to step 4). 3b.Your glasses need to be fully charged before pairing. If you need to charge your glasses, place them inside the charging case and connect the case to a power source before moving on to step 4. 4.Put your glasses into Bluetooth pairing mode. Fold both arms and hold capture button on top of the frames down for 12 secs until LED on the inside of the frames starts blinking blue. Your glasses will appear in the app when they're in pairing mode, which can take up to 10 seconds. 5.Continue following the instructions in the Meta View app to finish setting up your glasses. 6.Enjoy exploring your world in a new way with the Ray-Ban Meta collection.

For illustrated set up instructions, please refer to the Meta AI app.

Question 4

DO I NEED WIFI ACCESS TO USE OAKLEY META GLASSES?

Accepted Answer

Your glasses use Wi-Fi in two different ways:

For normal use, the app connects to your Wi-Fi network.
When importing captures or installing firmware updates, the app will connect directly to your glasses' temporary Wi-Fi network.

Question 5

HOW DO I SWITCH THE META ACCOUNT ASSOCIATED WITH MY.OAKLEY META GLASSES? / CAN SOMEONE ELSE USE MY OAKLEY META GLASSES AFTER ME?

Accepted Answer

Oakley Meta glasses can only pair with one Meta account at a time. If you want to sell or give your glasses to someone else, you'll need to complete a factory reset. You can do this yourself, or alternatively the person receiving the glasses will be prompted to complete a factory reset when they attempt to log in with their account. When Oakley Meta glasses go through a factory reset, it permanently erases all captures and any associations between the glasses and your Meta Account. To factory reset, take the following steps: 1.Make sure the glasses are fully powered on and arms closed 2.Press the capture button 5 times until the notification LED turns orange. 3.Press and hold the capture button until the notification LED starts flashing. 4.Release the capture button and wait for the LED to cycle through white and then blue before turning off to indicate factory reset is complete.

Question 6

CAN I PAIR MY OAKLEY META GLASSES WITH MORE THAN ONE META ACCOUNT?

Accepted Answer

Oakley Meta glasses can only pair with one Meta account at a time. If you want to sell or give your glasses to someone else, you'll need to complete a factory reset. You can do this yourself, or alternatively the person receiving the glasses will be prompted to complete a factory reset when they attempt to log in with their account. When Oakley Meta glasses go through a factory reset, it permanently erases all captures and any associations between the glasses and your Meta Account. To factory reset, take the following steps: 1.Make sure the glasses are fully powered on and arms closed 2.Press the capture button 5 times until the notification LED turns orange. 3.Press and hold the capture button until the notification LED starts flashing. 4.Release the capture button and wait for the LED to cycle through white and then blue before turning off to indicate factory reset is complete.

Question 7

DO I HAVE TO USE A META ACCOUNT TO USE META AI APP AND GLASSES?

Accepted Answer

You need a Meta account to log in to the Meta AI App. Both new and existing users have the option to create a new Meta account, or log in with an existing one. You can create a new account using email, Facebook or Instagram logins. When setting up an account, you'll be asked to provide basic information such as name, birthday and email address.

Question 8

HOW SHOULD I CLEAN MY OAKLEY META GLASSES?

Accepted Answer

To clean your glasses, use a dampened cloth and mild soap, avoiding all types of solvents or alcohol. Don't use dirty or abrasive cloths which could alter the features of the lenses. Don't hold your glasses under running water. Gently clean the lenses, camera lens, and the nose bridge charging contacts. Dry off the glasses before putting them back inside the charging case or wearing them.

Question 9

HOW DO I CHARGE MY OAKLEY META GLASSES?

Accepted Answer

Charging your glasses To charge your glasses, put them in the charging case and place it on the nose bridge inside the charging case. This is the only way to charge the glasses. You'll know your glasses are charging when the case LED blinks after you've docked them and closed the case. You can also see a charging icon in the Meta AI app. The first time you charge your glasses you need to remove the protective plastic tab from the metal charging connections on the case.

Charging your case To charge your charging case, connect the case to a power adapter using a USB-C cable and plug it into the front of the charging case. This is the only way to charge the case. If you're having issues with charging the charging case, please see the Troubleshooting section.

Charging safety For safety information on charging your Oakley Meta Collections please refer to the Safety and Warranty Guide.

Question 10

HOW DO THE AUDIO CONTROLS WORK?

Accepted Answer

Use the touchpad on the right temple of your glasses to control playback and volume:

Tap once to pause / resume playback
Tap once to pause or play audio
Double tap to skip forward
Triple tap to skip back
Swipe forward to turn the volume up
Swipe back to turn the volume down When you close your glasses, audio streaming will pause. When you reopen the glasses, they will reconnect via Bluetooth.

Question 11

HOW DO I IMPORT MEDIA FROM MY GLASSES TO MY SMART PHONE?

Accepted Answer

1.Enable Bluetooth on your phone and pair your glasses and phone via the Meta AI app. 2.Tap the import button on the devices screen in the Meta AI app 3.For things that require a fast connection to download, like import and firmware updates, your glasses will temporarily connect to their internal Wi-Fi network. On iOS, accept the “Join Wi-Fi Network” request and the glasses will start to transfer the files to the app.

Question 12

SOMETHING WENT WRONG WHILE TRYING TO MAKE A CALL OR SEND A MESSAGE WITH MY OAKLEY META GLASSES. WHAT SHOULD I DO?

Accepted Answer

When attempting to make a call or send a message, you may receive a message stating: “Something went wrong. Double-check that Messenger and Bluetooth are connected.”

If you see this message while trying to make a call or send a message on Messenger, try the following steps to fix the issue.

Update and log in to the Messenger app 1.Open Apple’s App Store and search for Messenger. 2.Tap Update to update the app. 3.If the app says Open that means the app is up to date. 4.Open Messenger and sign in. Keep in mind, closing the Messenger app can interrupt hands-free calling and messaging.

Enable Bluetooth permissions for Messenger 1.Open the Settings app on your iPhone. 2.Tap Privacy then tap Bluetooth. 3.Find Messenger and turn the toggle on.

Disconnect then reconnect Messenger to Meta AI To disconnect Messenger: 1.Open Meta AI app tap your profile picture in the top right. 2.Tap Calling and messaging then tap Messenger. 3.Tap Disconnect Messenger.

To reconnect Messenger: 1.From the Meta AI and tap your profile picture in the top right. 2.Tap Calling and messaging then tap Connect Messenger.

Question 13

HOW DO I TAKE A PICTURE OR VIDEO USING OAKLEY META GLASSES?

Accepted Answer

There are two ways to take photos and videos with your Oakley Meta glasses:

1.One-touch control To take a photo, press the capture button once. The white notification LED will blink and make a sound during the capture. To record a video, press and hold the capture button to record a video. Press again to stop recording. The white notification LED will stay on while you're recording. The default video length is 3 minutes, but it can be changed in the Meta AI app settings.

2.Hands-free voice command When Voice is wake word-enabled, you can use your voice to take a photo or video. Say "Hey Meta, take a photo" or "Hey Meta, take a video." When you take a photo or video, the capture LED will activate to indicate to those around you that you may be recording. To learn more, watch the Product Tour via the Meta AI app within Settings.

Question 14

HOW DO I ENABLE USING VOICE FOR TALKING TO MY OAKLEY META GLASSES?

Accepted Answer

You can opt-in to enable voice control in the settings of the Meta AI app. To turn Voice on or off: 1.Open Meta AI and go to setting 2.Tap Voice, then toggle next to Voice Control

Question 15

WHAT CAN I DO WITH “HEY META”?

Accepted Answer

You can use "Hey Meta" to answer questions in-the-moment, get information, spark creativity and express yourself hands free, while also taking photos and videos, calling, messaging, controlling media and volume.

Photo Capture “Hey Meta, take a photo.” “Hey Meta, take a picture.”

Video Capture “Hey Meta, start a video." “Hey Meta, start recording.” “Hey Meta, record a video now.” "Hey Meta, take a video.” “Hey Meta, end video.” “Hey Meta, stop video.”

Calling and Messaging “Hey Meta, call [contact name]." “Hey Meta, call [contact name] on Messenger/Whatsapp.” "Hey Meta, send a message to [contact name].” “Hey Meta, send a message to [contact name] on Messenger/Whatsapp.”

Media and Volume Control “Hey Meta, pause." "Hey Meta, next.” “Hey Meta, stop." "Hey Meta, resume.” “Hey Meta, volume up." "Hey Meta, volume down.”

Battery status “Hey Meta, battery status." "Hey Meta, how much battery is left?”

Sharing from Glasses "Hey Meta, take a picture and send it to [contact name]." "Hey Meta, take a picture and send it to [contact name] on Messenger/Whatsapp/my phone."

Time & Date "Hey Meta, what time is it?" "Hey Meta, what's the date?"

Set a timer You can set a timer for up to 24 hours in the future using Oakley Meta glasses. You can have up to 3 active timers and can cancel or change timers at any time using voice controls. To use timers, ensure you have notifications turned on, your glasses are connected to your phone with Bluetooth, and you have voice controls enabled.

To set a timer you can say something like: “Hey Meta, set a timer for 5 minutes.”
To change a timer you can say something like: “Hey Meta, change my 5 minute timer to 10 minutes.”
To cancel a timer you can say something like: “Hey Meta, cancel my 30 minute timer.”
To review active timers you can say something like: “Hey Meta, what are my timers?”

Set reminders You can set a reminder for up to 3 years in the future using Oakley Meta glasses. You can have up to 3 active reminders and can cancel or change reminders at any time using voice controls. To use reminders, ensure you have notifications turned on, your glasses are connected to your phone with Bluetooth, and you have voice controls enabled.

To set a reminder you can say something like: “Hey Meta, set a reminder for my doctor’s appointment at noon tomorrow.”
To change a reminder you can say something like: “Hey Meta, change my reminder for Tuesday to Wednesday.”
To cancel a reminder you can say something like: “Hey Meta, cancel my reminder for Friday.”
To review active reminders you can say something like: “Hey Meta, what are the reminders I have set up?”

Create alarms You can set an alarm for up to 24 hours in the future using Oakley Meta glasses. You can have up to 3 active alarms and can cancel or change alarms at any time using voice controls. To use alarms, ensure your phone is not in “Do Not Disturb” mode and that you have notifications turned on, your glasses are connected to your phone with Bluetooth, and you have voice controls enabled.

To set an alarm you can say something like: “Hey Meta, set an alarm for 5:30 p.m.”
To change an alarm you can say something like: “Hey Meta, change my alarm for 6:00 to 7:00.”
To cancel an alarm you can say something like: “Hey Meta, cancel my alarm for tomorrow morning.”
To review active alarms you can say something like: “Hey Meta, what are the alarms I have set up?”

Be informed "Hey Meta, who sang the song “Hey Brother”…Tell me more about the artist." "Hey Meta, what’s the population of Singapore…Tell me one of the popular dishes there." "Hey Meta, when was the Washington Monument built? How tall is it?"

Be inspired "Hey Meta, what’s a fun summer drink to make with mint that isn’t too sweet?" "Hey Meta, what are some good gift ideas for my kids - ages 6 and 8? They're into arts and crafts."

Be creative "Hey Meta, write and old school rap about cats." "Hey Meta, I can't attend a dinner tonight. Can you help me write a polite 1 line message...Send it to [contact name]."

Meta AI and voice commands only in selected countries and languages. Please check local availability.

Question 16

CAN I TALK TO MY GLASSES WITHOUT USING THE WAKE WORD "HEY META"?

Accepted Answer

When Voice is enabled, you can press and hold the touchpad to use it.

Question 17

HOW DO I PAIR MY GLASSES WITH THE META AI APP?

Accepted Answer

To pair your glasses, open the Meta AI app and make sure you're logged in to your Meta account. If you already have glasses paired to the Meta AI app, go to Settings and tap the ""Add Device"" button on the top right. Then: 1.Select either Oakley Stories or Oakley Meta and proceed until you reach bluetooth pairing (bluetooth permissions must be granted) stage. 2.Make sure your glasses are turned on and placed in the case. 3.Press and hold the pairing button on the back of the case for 5 or more seconds. Release when the case LED pulses a blue light. 4.Your glasses should automatically appear in the app when they're ready to pair.

Question 18

WANT YOUR GLASSES WITH PRESCRIPTION LENSES?

Accepted Answer

At the time of purchase, you’re free to choose from a range of lens colors, lens treatments, and whether you’d like to add your prescription. Please check eligible prescription range on Oakley.com. You can get Oakley Meta AI glasses with prescription lenses by ordering a complete pair on Oakley.com. If you already have a pair of Oakley Meta AI glasses, depending on your region, you can add prescription lenses at your optometrist or preferred optical provider. Please note that the manufacturer warranty will only remain intact if you get prescription lenses added at a certified retailer. Adding prescription lenses to Oakley Meta AI glasses with a certified retailer is currently possible in: US, CA, UK, SP, IT, FR, AT, DE, SW, CH, NL, AU, ID, MX, BR.

Question 19

Oakley Meta HSTN Disclaimer

Accepted Answer

(1) Feature requires 5G wifi or cellular and minimum ambient temperature condition of at least 5º C. Performance varies based on user location, device battery, temperature, internet connectivity and interference from other devices, and many other factors. (2) Meta AI and voice commands only in selected countries and languages. Please check local availability. (3) Up to 8 hours of battery on a single charge (for moderate usage), or 5 hours of continuous audio playback or voice calling, with an additional 48 hours of charge per fully charged case. Battery life varies by use, configuration, settings and many other factors. Actual results will vary. Visit our FAQ for more details. (4) To reduce waste, we ship the Oakley Meta™ collection without a charging cable. Visit our FAQ for cable and adapter information. (5) Meta™ account required.

Oakley Meta™ features: camera, open-ear audio, and pairs with the companion app to edit and share your content IMPORTANT! For ages 13 and up · May interfere with personal medical devices · Full voice commands available only in English, French, Spanish and Italian · Requires: a mobile phone with Android™ (location services enabled) or an iPhone™ with iOS™ operating system, wireless internet access, and a Meta account · Detailed system requirements, software terms of license, terms of service are available at www.oakley.com™ · Warranty information inside and available at www.oakley.com™ · Features, functionality and content are subject to change or withdrawal at any time, may be protected by digital rights management technology, unavailable or restricted in some areas, may depend on wireless service plan or internet service provider and may require subscriptions or fees · Requires updates to be installed from time to time, including prior to first use · This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference; and (2) this device must accept any interference received, including interference that may cause undesired operation. Data Storage Capacity 32 GB. Wall adapter and cable not included

Oakley Meta™ and the Meta AI™ app are currently available and supported in the following countries: United States, Canada, Italy, United Kingdom, Ireland, Australia, Spain, Belgium, France, Austria, Germany, Sweden, Norway, Denmark.

Luxottica is the manufacturer of Oakley Meta Glasses and any information you provide to Luxottica in connection with your purchase of Oakley Meta Glasses is subject to Luxottica’s terms and policies.

Luxottica shares information with Meta and receives information from Meta to manage your customer service requests related to Oakley Meta Glasses. For example, Luxottica may share, with Meta, your name, email address and information about the issue you are experiencing, and in turn, Meta may share information, with Luxottica, to help resolve the issue.

Luxottica does not collect information directly from your use of Oakley Meta Glasses or the App.

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