1. First, the frames themselves are great. They're sturdy, stylish, and trendy without being too over the top. The gold accents aren't bright or flashy, so it doesn't look cheap and it has a matte sheen. The top part of the frames are a bit more navy in person. The nose pads are a great touch that keeps them from sliding down. The overall look also has grown on me as the days have passed.
2. This was my first time purchasing anything like this online, both for frames and prescription lenses. I have been wearing glasses for over 20 years and have always, always gone to a brick-and-mortar optometrist. But, I took a gamble -- and the gamble has paid off. First-time buyers, if you're leery, take the dive. Even if you end up hating them, they have a 14-day return or exchange policy (in my experience, not even a store would allow this). Just make sure your prescription and PD (pupillary distance) are 100% accurate. I've heard some people complain about headaches from lenses purchased here, and I believe it's because the PD has been off. Even a 0.5-mm deviation is enough to make you dizzy. (I went to Costco Optical to get my PD measured and they did this with a machine, so I was confident it was accurate.)
3. You can't beat the price. I have a very high-power prescription (-6.75, -8.5) and needed 1.74 high-index compressed lenses. Here, it cost me $89. I called 5 optometrists in my area and their quotes ranged from $350 to $500 for the LENSES ALONE. Crazy.
4. Finally, for a bit of fluff, I also purchased a soft leather case for about $5. It's nice and lightweight with a hard front for protection. I believe all frames in general come with a cleaning cloth and a mini screwdriver. These nice little touches are important when it comes to customer satisfaction.
5. Customer service: I wanted to exchange a different pair of glasses I bought at the same time because the style wasn't right for me. Customer service was fairly quick to respond (half a day at
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